Frequently Asked Questions
Click on the questions to reveal the answers.
The fastest way to see if you might be able to make a claim is to talk to one of our specialist advisers over the phone. You can reach them on 0800 0096 222
Yes. The Care Review Bureau was specifically set up to assist people in that situation. We make no upfront charges for our service and we instruct solicitors at our cost. We only look to recover the cost of our services if we are successful in recovering your monies, we then link our fees to the amount of money we recover for you, to ensure you receive value for money.
Yes, you can make a claim on behalf of a relative if they are unable to claim themselves. To do this you will need to ensure you have power of attorney for the person you wish to claim for.
Yes, the majority of claims that are being made are related to loved ones that have passed away.
Yes. Many PCTs in the recent past were using incorrect criteria in their assessments, our team are trained to be able to identify inadequacies in the PCT’s assessment process and our legal team will pursue your claim with vigour.
Initially one of our advisers will have an informal talk with you regarding your experience. Once we have made an initial assessment of your case we would need your permission to collect medical records and sometime financial records, allowing us to look at the case in more detail. We would also offer you a “no win no fee agreement”, which ensures you would not pay for the work we carry out unless you receive a refund of the care home costs.
Assessment of your case will take no longer than 7 days. The length of time it takes a claim for the repayment of unfairly paid fees depends on the complexity of each individual case but we aim to reach a conclusion within 6 months but it can take longer in some cases.
We strongly advise that you continue payment until your case has been dealt with by your Primary Care Trust. Failure to do so may result in a termination of services.
To talk with one of our team call
0800 0096 222
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